Thanks very much for your order. We take all purchases very seriously and always go to every effort to fulfil orders in a timely manner. Sometimes we may not be able to meet time frames due to short supply of overseas orders. If your order will be delayed for any reason we will make contact immediately to inform you and discuss a solution.All orders will ship within 1-3 working days following receipt of payment. In most cases we will ship within 24 hours.
WITHIN NEW ZEALAND:
Orders purchased for delivery within New Zealand if over a value of $150 will be shipped free of charge. Orders with a value of less than $150 will incur a charge as set out below.
Our postage costs are passed on and are referenced in the "Shipping Rates & Delivery" section. Note that there is a surcharge for Rural Delivery.
- CourierPost nationwide: $8.00
- Rural Delivery: + $3.90 There is a surcharge for rural deliveries within New Zealand, please select the Rural Delivery option at checkout.
SHIPPING TO AUSTRALIA
Shipping to Australia is $20.00 flat base rate. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using International Air via NZ Post with a delivery target of 6-12 working days.
INTERNATIONAL SHIPPING AVAILABLE ON REQUEST
We are sorry that we can not offer international shipping as a regular service. We can however work with you to have pieces shipped overseas on a case by case basis. Please email firstname.lastname@example.org if you would like to enquire about terms and conditions for international shipping.
It is the responsibility of the purchaser to enter the correct shipping details in the the shipping section at check out. Plume Art + Stitch does not take responsibility for miss-deliveries of parcels based on incorrect entry of delivery address on website forms. Check all forms for correct details before continuing to payment.
RECEIVING THE GOODS
All items are packaged as carefully as possible. Please check the item(s) upon receipt and advise immediately (by email) if there is a problem.